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Privacy Policy

Last updated: 22. 10. 2026.

Our privacy policy is how we let you know how we collect, store and use all the information you provide to us online.

Data controller

ZONA PLUS d.o.o., owned by Selma Čmelik, Ulica Hrvoja Ćustića 70, Zadar, VAT ID: 88790239353, is a marketing and tourism agency.

In the course of our business we collect and process personal data of clients and people interested in our services. The data we collect is processed and stored transparently and securely, respecting your privacy and in accordance with the laws and regulations of the Republic of Croatia and the European Union. The controller of this website and of your personal data is ZONA PLUS d.o.o., as prescribed by data protection law.

What personal data we collect and how

We collect data through the contact form on our website www.zonaplus.hr or directly via our e-mail address. The data requested in the contact form (your name, phone number and e-mail address), as well as all data you send us by e-mail, will be processed and stored so that we can contact you and answer your inquiry. By filling in the contact form on our website or contacting us directly by e-mail, you confirm that the information you provide is accurate and that you fully agree with our privacy policy and the conditions stated in it. We use the HTTPS protocol and an SSL certificate to encrypt data between your computer and our server. By submitting your personal data you agree to be contacted by us and give us the right to include you in our database in order to provide the requested services. We consider this your explicit consent to be contacted.

Purpose of collecting personal data

We use the data collected through the contact form on our website, or directly by e-mail, to answer your inquiry, prepare an offer for the requested service and send occasional updates related to our business. We collect and process personal data only for specific and lawful purposes and do not process it further in a way that is incompatible with the purpose for which it was collected, unless otherwise required by law or based on your consent.

Who can access your data

Your right to personal data protection comes first, so we make sure your data is processed only in a way that is consistent with the purposes stated above. Where necessary to fulfil those purposes, your data may be accessed by authorised employees and the owner of ZONA PLUS d.o.o.

We use personal data exclusively for the legitimate operation of the company and do not sell or share it with third parties, except where required by competent state authorities.

How long we store your personal data

We store and process the data we collect only for as long as necessary to carry out our business collaboration, unless a longer period is required by law.

Security of personal data

To ensure the safe storage of your personal data we apply technical and organisational measures, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage. Data collected through the contact form on our website is protected by an SSL certificate. Personal data is encrypted during exchange and is therefore protected against possible theft.

Use of cookies

To make browsing our website easier, our server uses cookies. These are very small text files that the server places on your computer to track the selection of individual language versions of our pages, as well as when you enter parts of the site that require a username and password. Cookies usually store your website settings, such as your preferred language or similar preferences. When you open the same website again, your browser sends back the cookies that belong to that page, which allows the site to display information tailored to your needs. Cookies can store a wide range of information, including some personal information. That information can only be stored if you allow it — websites cannot access information you have not provided and cannot access other files on your computer. Cookies cannot be used to run programs or place viruses on your computer. You can browse our site without cookies if your browser is configured that way. If you want to delete or disable cookies on your computer, update your browser settings (information on deleting and disabling cookies is available in your browser's menu). This website uses cookies to track statistical visits in order to obtain the necessary information about site performance, and also uses a third-party service called Google Analytics. This website also uses cookies for product and service advertising on the site itself, on display networks and through remarketing in Google Analytics. You can opt out of Google Analytics for display advertising and adjust ads for the Google Display Network using the Ads Settings tool: https://www.google.com/settings/ads.

Detailed third-party information about this service, as well as about your ability to control the cookies required for it, is available at: https://policies.google.com/privacy?hl=en.

Your rights

You have the right to be informed about the processing of your personal data, to withdraw your consent at any time, to correct or complete your personal data so that it is always accurate, to have your personal data deleted when it is no longer needed for the purposes stated above, to receive your personal data in a structured format, and to lodge a complaint with ZONA PLUS d.o.o. at Ulica Hrvoja Ćustića 70, 23000 Zadar, at info@zonaplus.hr, or with the competent state authority.

By using this website you consent to this privacy policy, i.e. you give explicit consent for ZONA PLUS d.o.o. to collect and further process your personal data, as well as any other data it learns of in providing its services in accordance with legal regulations, all in line with the purpose defined in these rules. You also confirm that you are familiar with all relevant information about ZONA PLUS d.o.o. and the services it provides.

Right to lodge a complaint with the supervisory authority

At any time you can lodge a complaint directly with the competent supervisory authority: Croatian Personal Data Protection Agency (AZOP), Martićeva 14, Zagreb, contact: +385 (0)1 4609 999, azop@azop.hr, www.azop.hr.

I confirm that I am familiar with all relevant information about ZONA PLUS d.o.o. and the services it provides.

I hereby give explicit consent to ZONA PLUS d.o.o. to collect and further process my personal data, as well as any other data it learns of in providing its services in accordance with legal regulations, all in line with the defined purpose.